Motorola has today launched ‘Moto Xpress’ service in three cities of India. Motorola customers in Delhi, Noida and Gurgaon can conveniently register for a doorstep pickup and drop in case anything goes wrong with their Moto devices.
All software issues will be rectified on the spot within an hour, while other major hardware issues will be resolved within 5 working days.
Just dial Moto Xpress Service Booking number ‘011-41717124’ and register your request. A trained Motorola service staff member will show up at your doorstep to resolve your issue within an hour. You will be billed 199 INR, each time you avail Moto Xpress service and that seems reasonable to save all the time and effort required otherwise.
In busy modern times, services like Moto Xpress go a long way in enhancing consumer satisfaction.
“In India, our customer satisfaction score is over 85 percent and with our latest initiative we aim to continue enhancing our after sale services. Our other customer care initiatives will continue to operate as is.” Stated Motorola in its press statement.
Besides Moto Xpress, Motorola is also running 160 service centers, one Moto Care Service & Experience Center and a Moto Help app to serve its consumer base in India.