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Andy Rubin apologizes for Essential Phone’s customer data leak

The Essential phone which was in news earlier due to delays in shipping, now faces data leaks. Information of about 70 customers who had pre-booked the Essential Phone was mistakenly shared in an email group considering of other customers.

After this error was pointed out on Reddit, Andy Rubin took to Twitter and apologized for the error in their systems. Essential has offered one year of LifeLock protection, which is an identity theft protection service, to the customers affected by the leak of information.

Customer data leak

The whole case surfaced on a Reddit thread when a user pointed out that they got a mail from Essential’s customer care, asking for a photo ID as verification of purchase. The strange thing here was that the email was CC’d to other random customers who apparently reverted too and their mail was received by this user.

While some users were suspicious of this being an online scam, it eventually led to the cancellation of many orders. Essential is looking into the matter and after Andy Rubin apologizing on Twitter, the company is said to be taking measures to safeguard user data.

About the Essential Phone

It has been a while since Essential launched the Essential Phone. It is now under shipping stage after much delay. The 360-degree camera that was supposed to accompany the phone is yet to start shipping.

To start with, the Essential Phone is a Titanium built smartphone with minimal bezels on the sides, and a screen stretching all the way to the top of the phone. One of the highlights of the device is the pure Android experience it offers.

The Essential Phone comes with a 5.7-inch Quad HD display with 19:10 aspect ratio. In the camera department, it packs a 13 MP dual camera setup with an RGB and a Monochrome lens. The front camera on the Essential Phone is an 8MP unit with f/2.2 aperture.

Coming to the hardware, the Essential Phone comes with a Qualcomm Snapdragon 835 processor, coupled with 4GB RAM and 128GB internal storage. The phone offers a Stock Android experience and runs on Android 7.1.1 Nougat out-of-the-box.

Packing a 3,040 mAh Fast Charging enabled battery, the Essential Phone is a 4G VoLTE enabled smartphone with a USB Type-C port, Accessory Power Pins, Bluetooth, and WiFi support.


Abhishek Bhatnagar

Abhishek Bhatnagar, a known technology blogger & YouTuber from India. A Software Engineer by qualification, now he works as the editor-In-Chief, Webmaster, & Managing Director at Gadgets To Use. He runs a number of other technology websites as well.