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5 Ways to Fix “We’re sorry, but something went wrong” Issue on Instagram Reels

Are you seeing “We’re sorry, something went wrong. Please try again” on Instagram while browsing Reels. Well, this may be one of those instances when Instagram crashes and it can be fixed by following some easy tricks. So, if you’ve also seen something like “sorry, but something went wrong” on Instagram Reels, here are some ways to fix this issue on Android or iPhone.

Also, read | How to Stop Instagram from Auto Refreshing on Android and iOS

Fix Sorry But Something Went Wrong Instagram Reels

There are some reasons for this issue, one being app cache data. Other reasons could be a network issue or sometimes software-related issues. Find here all the fixes for such problems.

Restart the app and phone

To solve such issues, you should start with the basic fixes. So, first of all, restart the app by closing it from the recent screen and opening again. Secondly, restart your phone to fix some memory-related issues that may cause problems to Instagram.

If this doesn’t work, move on to the next fixes.

Check your network

This might also be a network-related issue as Instagram Reels require an active internet connection to work. So, if you are seeing such an error while browsing Reels, you should check your internet again. Turn and off the Airplane mode to restore the network connection and this may fix all the network relates issues.

Update Instagram

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Sometimes when you don’t update an app to the latest version, it may not work as intended. So, you should go to respective app stores on Android and iOS to check if an app is available for Instagram. Update it to the latest version and then check if it’s working now.

Uninstall and reinstall the app

If updating the app also doesn’t work, you can uninstall the app and then reinstall it again which will fix all such issues with your version of the app. Also, this won’t lose any of your app data. You can start using it after reinstalling and see if this works.

Clear App cache

Lastly, this should be the best resort to the “something went wrong” issue on Instagram. When you clear app’s cache data, it starts working properly. Here’s how to clear app cache.

On Android

1. Go to Settings and then select “Apps and Notifications”.

2. Now, tap on All Apps and select “Instagram”.

3. On the app info page, tap on “Storage & cache”.

4. On the next page, tap on “Clear Cache”.

That’s it, now restart the app and see if the problem is solved.

On iPhone

Apple doesn’t exactly offer a clear cache option but you can use its “Offload App” feature which clears all the cache data and you’ll have to reinstall the app. You won’t lose any data in this process either. Here’s how to do this:

1. Go to “Settings” and select “General”.

2. Now, tap on “iPhone Storage” and then select “Instagram”.

3. Here you’ll see the “Offload app” option, tap on it.

4. Confirm by tapping again at the bottom, and that’s it.

Now you’ll see the “Reinstall app” option there and tap on it. Your Instagram will be installed again and you’ll be logged in and the issue will also be probably resolved with this.

These were some fixes for the “We’re sorry but something went wrong” issue on Instagram Reels. We hope you will be able to fix your Reels with these. For more such tips and tricks, stay tuned!

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Satyendra Pal Singh

Satyendra explores the latest happenings in the tech world and writes stories about those. He likes to play around with the latest gadgets and shares his views through articles. In his free time, you can find him watching movies/TV shows and/or reading books.