The Seatle based company Amazon is one of the largest online retailer in the world. Amazon was founded in the year 1994, by Jeff Bezos. The company landed in India in the year 2013, starting with electronic goods only. With many investments in the following years the company stood up as a gigantic online retailer with wide variety of products.

The company has now covered the length and breadth of the country with warehouses in the states like Mumbai, Bangalore, Hyderabad, Chennai, Ahmedabad, Jaipur, Gurgoan, Pune, Delhi, Kolkata and others. In this article we will take a look at the Amazon India Returns, Refunds & Replacements policy & procedure for electronic goods.

amazon5

If wrong parcel is delivered by the courier boy

If wrong parcel is delivered by the courier boy, that means the parcel you received have someone else’s name on it. This is not related to Amazon, it is a mistake of the courier service. In this case you can just inform the courier service that the package delivered has been exchanged with someone.

For the contact information, check the SMS you received from Amazon, informing you about the delivery. It has the name and contact number of the delivery boy. He will collect the misdelivered package and give you the actual thing that you ordered.

If you want to return or replace directly to Amazon

Return and Replacement policy (for electronics)

You will have to initiate the return or replacement process

  • Within 10 days from delivery for damaged/defective items
  • Within 10 days from delivery in any other case, if you no longer need the item (Note : Mobile Phones cannot be returned under this condition)

Return and Replacement process

1. Procedure for returning the items
  • Go to the your orders page through the main drop down menu, as shown below

Untitled

  • Click on return or replace items
  • Select the item you want to return and then choose a reason for returning the item
  • Select the refund option
  • Select pick up or self return option, then click on submit
  • You will see a refund successful message.
  • Click Print all return labels to print the return documentation which has to be pasted on the return package.

Untitled2

2. Refunds

(i) Refunds for Items Fulfilled by Amazon

  • When you return an item fulfilled by Amazon, refunds are issued via the payment method used at the time of purchase, except for Cash on Delivery. The refund method and time frame is described in the below table.
  • Untitle44Shipping cost refunds for items Fulfilled by Amazon : Return shipping costs of up to Rs. 100 will be refunded. If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact Amazon for an additional refund.

(ii) Refunds for Seller Fulfilled Orders

  • To get refunds for seller fulfilled orders, you can initiate the returns process through the Amazon Returns Support Centre. The refund method and time frame is described in the below table.

Untitled(1)

  • Delivery charges refunds for seller fulfilled items : When you are returning an item that was damaged/defective due to an error on the seller’s part, the seller will refund the cost of the item as well as the delivery charges incurred. If you return an item because you no longer need it, the seller is required to refund only the item cost.
  • Shipping charges refunds for seller fulfilled items : If you are returning an item that was damaged/defective due to an error on the seller’s part, you can request the seller to reimburse the return shipping charges you incurred. If you return an item because you no longer need it, the seller is not required to refund the return shipping costs.
3. Replacement

(i) You can replace qualifying items through the Returns Support center. Follow the below procedure to replace an item :

  • Go to the your orders page through the main drop down menu
  • Click on return or replace items
  • Select the item you want to replace and then choose a reason for replacing the item
  • Select the replacement option
  • Select pick up or self return option, then click on submit
  • A confirmation message will be displayed, take a screenshot for proof.
SHARE
Abhishek Bhatnagar, a known technology blogger & YouTuber from India. A Software Engineer by qualification, now he works as the editor-In-Chief, Webmaster, & Managing Director at Gadgets To Use. He runs a number of other technology websites as well.