Uber has rolled out a new update which allows you to update your pickup location even after you have requested for a ride. Now riders can easily change their pickup location in case if they have requested from the wrong place, even when the driver is en-route.
This update is available for both iOS and Android platform and will be made available to all riders across the India in the coming weeks. This new update will eventually lead to less cancellations and will make the things more convenient for both riders and drivers.
Earlier, in case if u booked a cab and selected an incorrect pickup location accidentally, there was no way to change the pickup location afterwards. It led to cancellation of ride and booking it again, or to coordinate with your driver to your right location.
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It eventually led to unwanted troubles and headaches experienced by both the drivers and riders. So to make the things more simple and convenient, Uber finally rolled out this much needed update.
Before rolling out this feature officially, the cab aggregator piloted this new feature in selected cities and noticed less cancellations in booking. Steps for changing the pickup location are very easy and simple.
Here’s how it works:
- Once your driver is en route, tap “edit” next to your pickup location
- Enter your new pickup address, and tap “confirm”
Once a rider updates their pickup location, drivers will be notified of the new location and have their route updated (experience will vary for in-app and out-of-app navigation).
Ryan Yu, Software Engineer and Rachel Holt, Regional General Manager, US & Canada at Uber in a blog post “Pickups are one of the hardest parts of the experience to get right, and they’re especially difficult when riders accidentally request a pickup from the wrong place. It often begins with a phone call and ends with a canceled ride. A small miscue can lead to a frustrating situation where riders aren’t riding, and drivers aren’t earning“