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Mi Phone Protection Plan: Get Your Xiaomi Phone Screen Repaired For Free

I hope you understand that the screen is the most important part of your smartphone. Anyway we all take care of our smartphone screen very well, especially when the smartphone is new. But what if somehow it still gets damaged due to spilled liquid or fall? When we purchase a new smartphone, we often see protection plans offered by most of the companies, and such plans come in handy in the above-mentioned cases. Xiaomi offers Mi Phone Protection plan for its smartphones where you can pay a nominal fee while purchasing the phone and get 1-year protection for your smartphone screen.

Also, read | Mi Smart Upgrade Plan: Get 70% Buyback Value of Xiaomi Smartphones

Mi Protection Plan

You can buy Mi Protection Plan while buying a handset from or Mi authorized outlet. You will get 1 Year of protection against accidental and liquid damages for the screen of your Xiaomi smartphones. Following are the plans for various smartphones.

Smartphones and their plans

The Mi Protection Plans start from Rs. 449 for budget phones and go all the way up to Rs 2,999 for flagships like Mi 10. Also, validity for all Mi Protection plans is 12 months.

Smartphone(s) Plan
Redmi 8 4GB, Redmi 8A Dual 2+32GB/3+32GB, Redmi 9A ₹ 449
Redmi 8A Dual 3+64GB, Redmi 9, Redmi 9 Prime 64GB, Redmi 9i ₹ 499
Redmi Note 8 4GB, Redmi Note 9 4+64GB, Redmi 9 Prime 128GB, Redmi 9 Power ₹ 599
Redmi Note 8 6GB, Redmi Note 9 128GB, Redmi Note 8 Pro 6GB, Redmi Note 9 Pro 4GB ₹ 699
Redmi Note 8 Pro 8GB, Redmi Note 9 Pro/Max 6GB ₹ 899
Redmi Note 9 Pro Max 8GB ₹ 999
Mi 10i, Redmi K20 ₹ 1399
Redmi K20 Pro ₹ 1599
Mi 10T, Mi 10T Pro ₹ 1899
Mi 10 ₹ 2999

Steps to Claim Mi Screen Protect & get 1 Year of protection

When you accidentally broke your phone or drop it in water, you should immediately inform the service center about the loss. Follow these steps to claim for your plan:

  1. Download OneAssist App or call 1800-123-3330.
  2. Filled in claim form, upload images of damaged handset, your phone invoice copy, your ID, and description of the incident to claim.
  3. After approval, select your nearest Mi service center and schedule a visit.
  4. Hand-over your device to the service center and they will validate your device by matching the IMEI to the Mi Protection Plan’s account.
  5. On successful validation, the repair process of your phone will start.
  6. Once your device is fixed, you will get a confirmation, and you can pick up your device from the service center.

Note: The doorstep pickup facility is also available in select cities. Also, one needs to be a resident of India and 18 years old or above to claim the insurance.

Instances that are covered

The following instances are covered under Mi Screen Protect Plan:

  1. You spilled liquid on the phone
  2. Accidentally sat on it
  3. It is crushed by a car
  4. The device fell accidentally on the ground
  5. It got pushed by someone

Instances that are not Covered

The following instances are not covered under your Mi Protection plan:

  1. Damages happen because of your negligence.
  2. If your try to self-repair the phone.
  3. Damages to other parts of the device except for the screen.
  4. Something happened due to natural disasters.
  5. Intentional damage to the phone.
  6. You lose the phone or it got stolen.
  7. Wear or tear on the device.
  8. Damages like scratches and marks on screen.
  9. Accessories like charger and battery damages.
  10. Manufacturing defects.

Mi Screen Protect FAQs

Q. The screen of my Xiaomi phone is damaged, do I need to pay for its repair?

A. If you have purchased the Mi Protection Plan along with your Xiaomi phone at, you don’t need to pay for the screen repair. OneAssist will pick-up, repair and deliver the device at your doorstep. You may need to pay a nominal fee as per the terms and conditions of the plan.

Q. Which Mi smartphones are eligible for Mi Screen Protection?

A. All Xiaomi mobile devices i.e. Redmi and Mi series phones which are bought in India through and Mi Retail stores, are eligible for this plan.

Q. What is the validity of Mi Screen Protection Plan?

A. Mi Screen Protection Plan is for the duration of 1 year starting from date of activation.

Q. How many times I can claim for Mi Screen Protection plan?

A. You can claim two times during your one year membership.

Q. What happens if I get my device repaired by my own?

A. You cannot get your device repaired from any other service center. You should only call OneAssist to get your device repaired through the nearest Mi service center after verification.

Q. Can I Cancel the Mi Phone Protection Plan membership and get refund?

A. Your Mi Screen Protect plan will be cancelled automatically if your order is cancelled. However, you cannot cancel it separately.

Q. Which cities have doorstep pick up and drop facilities for Mi smartphone repair?

A. “Mumbai, Thane, Navi Mumbai, Bangalore, Hyderabad, Secunderabad, Chennai, Delhi, Gurgaon, Noida, Ghaziabad, Chandigarh, Ahmedabad, Pune, Kolkata and Faridabad” are the cities that have pick and drop facilities. However, it is available in select pincodes of these cities. While in rest of India, you can mail or self ship the device to service center.

This is how you can get your Mi or Redmi smartphone damaged screen repaired through Mi Protection Plan. In case of any query, ask us in the comments below!

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