Strict standards and overall cooperation from telecom operators has resulted in call drop rates going down by 8%. Compared to last year, not only the call drop rate has gone down but there is a reported improvement in customer satisfaction as well.
Talking after the annual review meeting with Telcos, Manoj Sinha, Communications Minister stated that call drop rates had gone down and there is an improvement in customer satisfaction as well. The Review meeting was attended by representatives of major telecom operators including Airtel, Vodafone, Reliance Jio, Idea Cellular, BSNL, and Reliance Communications.
What is Call Drop?
As the name suggests, call drops refer to the calls that are disconnected due to technical fault from the service provider’s end. These are calls that are cut off before either party disconnects the phone.
Measured in Dropped-Call rate (DCR), it is usually measured as a percentage of all calls. Call drop is bad because if your call is disconnected because of a technical fault and you have to redial, it costs you. Thanks to the telecom regulator, this problem is reduced by 8% as compared to last year.
This year’s review meeting was concluded with a positive note. The call drop rate has gone down by 8% compared to last year. It was also said that telcos had set up 60,000 Base Transceiver Stations (BTS) in just 100 days with an investment of Rs. 12,000 Crore.
Other measures taken by TRAI have ensured strict penalties for call drops. Graded Financial Disincentives are set if benchmarks are not met by the telcos. The telecom operators could be charged by as much as Rs. 5 lakh for noncompliance with benchmarks.
With new strict rules coming from the Telecom Regulatory Authority of India (TRAI) and compliance by telcos, we can notice a considerable improvement in terms of call service. New guidelines from TRAI will soon be set about Quality of Service and we will update you about those too.