Amazon’s biggest sale of the year is around the corner, and it will be packed full of offers on all kinds of items. There will be great discounts on electronics items, mostly smartphones and laptops. You get better discounts and even no-cost EMI’s if you are out of money. Furthermore, there are exchange offers as well, in which you can swap out your old phone for a certain price and get that value deducted from the new device you are ordering. Although it sounds great, in reality, you can lose out a lot in such a deal. In this article, I will share some checkpoints and tips that will prevent you from getting scammed in the exchange offers on Amazon.

Is it worth using exchange offers on Amazon?

Now, at first glance, you might feel that you are getting a great deal for your old smartphone, but in reality, things are different. You can not anticipate the price you are going to get; it depends on the phone you are buying and also on the phone you are selling. I might get 10K for my Motorola Edge 40 if I am buying a Motorola device, although if I am exchanging it for any other brand, then the price can vary. The next thing to worry about is the damage your old phone has taken in your day-to-day use.

Amazon does not directly assess the conditions of your devices; they have hired another organization that takes care of the exchange program for them. The condition of your device is assessed into two categories, i.e., minor or major. Meaning if there are scratches, whether they are minor or major, the assessment will decide the final price.

How does the Exchange process work?

The exchange process is not available for PAN India, so you have to first check by putting in your PIN code. After you get the confirmation that the exchange services are available in your area, you need to go ahead and follow the steps mentioned below.

1. The first thing you need to do is click on the With Exchange option.

2. Then click on Choose phone to exchange and select the brand and model of your smartphone.

3. Post that you will have to tick the option that best describes your phone’s current condition.

4. Once you have completed the assessment questions, you will have to enter the IMEI number and click on Verify.

5. After you do this, you will get an estimated value of your device. In my case, it was Rs. 7520.

Now that you have submitted the exchange request, Amazon will give you a date by which the executives will come to collect the device and hand over the new one physically. Most of the scams happen in this stage only. Now that Amazon has already given you a quote on your used device, if, upon further inspection, the executives find more damage, they can cut that price.

Most of the time, executives will mark your minor scratches as major, which can significantly reduce the proposed amount. Therefore, you need to be proactive and ask them about any new findings they may have. Executives use an application that assesses the internal functions of your device and also looks for physical damage. You need to ask for the reason behind any deductions from the proposed value. This will make sure that you are getting a fair price. There are no set rules; you can verbally negotiate with the executive, and if he denies, you can ask for his supervisor, and he will connect you two for further discussion.

Quick To Do List for Exchange

• Make sure you have taken pictures of your smartphone before handing it over to the executive to note the existing scratches and dents.
• Reset your device to remove any personal information. Also, keep it charged to approximately 50% so that the diagnostics app can run.
• Make sure to observe the executives as they assess your device and ask if you have any doubts regarding anything.
• After the assessment, ask them about the reasons behind any deductions in the proposed amount.

Avoid making these mistakes

• Do not input wrong information about the condition of your device when you are making a request for exchange.
• If you have installed an aftermarket display, just tell the executives beforehand.
• Never go ahead with the deal if you are unhappy with the price they have quoted for your device.

FAQs

Q. What happens when the price quoted to me at the initial stage of exchange is cut short?

In that case, the customer has to pay the difference. Once you have paid the remaining amount, you will receive the delivery of your new smartphone.

Q. What if I forgot to reset my device before the exchange?

You do not have to worry, because the executives who will come to assess your device will ask you to remove all your data from the device. So that there are no privacy issues.

Wrapping Up

This article covers the entire mobile exchange process run by Amazon. I have covered all the basic steps you need to take before handing over your device for exchange. You also get some tips that can save you from getting scammed. So make sure you read the entire article, and share this with everyone who has the same around the corner, as this can be helpful for them.

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